Our Shipping Policy: Shipping is $14.00 per pair for orders in the United States. We ship daily via UPS (ground - 4 to 7 business days). On special request we can ship via USPS Priority Mail ( $36.00 ). Faster delivery is available for a small additional charge. We do NOT charge additional shipping for any exchange pertaining to sale. For all orders outside the US, please call 011-708-524-0321(OAK PARK) 011-630-357-5113 (Naperville) or submit your order via fax at +1-708-383-0826 (OAK PARK) +1-630-357-6927 (Naperville). Additional shipping charges will apply.
Free shipping - Any order of $250.00 and over free reg. ground shipping.
Next day or second day orders - Any order placed after 12 noon on business days will ship next business day, any orders placed on Friday after 12 noon will ship on Monday.
Return Policy: You may exchange shoes for other sizes or styles within 15 days only if shoes are in perfect condition. While trying the shoes on for fit, do not wear them outdoors.
Shoes may be returned for exchange or refund only if they show no signs of wear or abuse and are returned in the original Mephisto shoe box. The time limit on returns are 15day from the date you received the shoes. This is very important because shoes must be in pristine condition to be placed back into stock. This is Mephisto policy worldwide.
When trying on the shoes or sandals, please wear clean absorbent socks as the interior of the shoes can show wear quickly.
Once again, we urge you to be careful with the fitting of your Mephistos. We can only replace or refund factory damaged shoes. Unfortunately, we cannot take back shoes due to fitting problems once they have been worn.
There is a $15.00 per pair restocking fee only for shoes returned for a refund. The shipping charges are not returnable. There is no restocking fee charged to exchange one pair for another. Please ship returned shoes prepaid and insured.
